Be inspired by women making waves in the EMEA payments industry and beyond. Join us at the 2024 Symposium! Our theme for this year is "GET FUTURE READY NOW".
Our keynotes, panels, and break-out sessions will help strengthen your skills while keeping you on top of industry trends. Hear from women leaders on a variety of subjects including current payments issues and initiatives, fintech, and leadership. You'll also have the opportunity to network with women at all levels and with diverse backgrounds in payment and fintech. This is a must-attend event for any woman who's serious about accelerating her career in the payments industry.
The Women in Payments Symposium is a unique event that provides perspectives from key women leaders in payments, supports diversity and gender parity, and includes topics impacting all aspects of the payments ecosystem. The format includes keynote addresses, executive panel discussions, career development breakout sessions and networking breaks. This forum is an unparalleled opportunity that is empowering, current and immediately relevant to any woman pursuing a career in payments.
NOTE: When viewing the Agenda on the Women in Payments mobile APP, please note the program is not shown in chronological order. Agenda is displayed by three tracks: Digital Payments, Payments Innovation and Career & Talent Development. Times will overlap as there are three tracks and topics within to choose from.
Networking Break/Foyer Area
13:30 - 14:00REGISTRATION
15:30 - 16:00NETWORKING BREAK
17:00 - 18:00REGISTRATION & AWARDS RECEPTION
Digital Payments/Cornwall Suite (Second Floor)
14:30 - 15:30LEADERSHIP UNPLUGGED: A PERSONAL JOURNEY
Join us for “Leadership Unplugged: A Personal Journey”, as we delve into what it takes to navigate the ever-changing landscape of today’s job scene. We’ll discuss personal journeys, offering insights on how to showcase your strengths and create the right team around you.
We'll kick off the discussion with authentic insights into what makes a leader tick. From mastering communication and thinking on your feet, to staying cool under pressure, we’ll cover it all. We're not going to shy away from what it takes to truly succeed. Drawing on personal experiences and industry secrets, we’ll share practical tips for breaking barriers and confidently owning your seat at the table.
Plus, we'll chat about why having a mix of voices, backgrounds, and ideas is the secret sauce for a successful organization.
This session will offer straightforward advice on developing a leader's mindset, bouncing back from setbacks, and transforming your quirks into strengths. And of course, we'll talk about the invaluable impact of making allies across the organization through networking, mentorship, and sponsorship to propel your career.
If you're ready for an interactive discussion about leadership in today's workplaces with a shifting mindset on diversity, this session is for you. Let’s have some fun and help get you going on your own adventure.
Nan Edwards
Global Head of Influencer & Engagement Marketing at J.P. Morgan Payments
16:00 - 17:00GET FUTURE READY… WHAT'S ON THE AGENDA FOR RETAIL?
The world of retail is changing. Bricks and mortar versus ecommerce. Ways to pay versus the cost of payments. Technological advances mean that consumers expect a seamless experience, and retailers need to be ready. Today, we’ll be sharing some insights and thought stimulus, then asking you to bring your industry expertise to bring to life a high street retailer of the future. What will these stores and experiences look and feel like, what will the expectations be on the payment journey and what will the opportunity cost to be future ready now.
Christina Choudhury
Director, Business Management of Barclaycard Payments
Karen Johnson
Head of Retail & Wholesale, Corporate Banking at Barclays
Naomi Durodola
Head of Payments, Commercial Product at ASOS
Payment Innovation/Crown Suite (Second Floor)
14:30 - 15:30SPOTLIGHT ON WOMEN'S HEALTH IN THE WORKPLACE
Our wellbeing drives our decision-making and thinking, yet too often it takes a back seat. Menopause is one example of women’s health that we tend not to talk about, yet it affects most women in their lifetime, and with a growing number of mid-life women in the workforce, it’s imperative employers are equipped with the knowledge and tools to support employees through the transition. Join us to discuss how employers can raise awareness of women’s health and lift the stigma associated with it, and the benefits to employees, employers and the economy as whole.
Sharon Ball
Senior Vice President, People & Capability at Mastercard
Jennifer Rademaker
Chief Future of Work Officer at Mastercard
Almudena Sevilla
Professor of Economic and Social Policy at LSE
16:00 - 17:00NETWORKING SESSION
Discover the power of positive relationships at our Networking Session. The forum will serve as a platform where women can unite, foster connections, and appreciate the significance of industry networking. The session will feature an interactive Ambition Board Workshop, that is designed to empower and inspire through the sharing of personal ambitions. The aim is to foster self-belief and a sense of belonging, as attendees connect deeply with other women who might share their aspirations. This supportive network is intended to extend beyond the workshop. By exchanging contact details with each other, participants can maintain connections, building a lasting community of empowered and uplifting women. Join us in an atmosphere of camaraderie, empowerment, and inspiration. Together, we can inspire change, foster inclusion, and empower each other to reach new heights.
Main Stage/Grand Hall (Upper Ground Floor)
14:00 - 14:05WELCOME REMARKS
Julia Streets
Founder & CEO of Streets Consulting
14:05 - 14:15OPENING REMARKS
Kristy Duncan
Founder & CEO of WIP
18:00 - 18:05WELCOME REMARKS
Julia Streets
Founder & CEO of Streets Consulting
18:05 - 18:20OPENING REMARKS
Kristy Duncan
Founder & CEO of WIP
18:20 - 19:30AWARDS DINNER
19:30 - 20:30AWARDS PRESENTATION
Kate Fitzgerald
Head of Policy at PSR
Charlotte Duerden
Chief Customer Officer, International at American Express
Anita Liu Harvey
Director, Global Payments Strategy of Spotify
Abigail St. John Kennedy
European Chief Counsel at Elavon
Keira Llyod
VP, Business Development at Mastercard
Sherree Schaefer
Chief People Officer at Pay.UK
Career and Talent development/Edinburgh Suite (First Floor)
14:30 - 15:30OVERCOMING THE HIDDEN BARRIERS HOLDING WOMEN'S CAREERS BACK
Gender-diverse companies are 25% more likely to achieve higher profitability* yet businesses struggle to retain women. Reproductive Health is often overlooked in the workplace, and it has a profound impact on many women’s careers. From periods, to babies, to menopause, women face unspoken barriers that have left even the most successful women struggling at work. This workshop is a frank and honest look at why reproductive health should be a key part of a DEI strategy and how we can dismantle these barriers to create tangible change for women.
Sophie Creese
Co-Founder of MotherBoard & HeyFlow
16:00 - 17:00LAUGH, THINK AND PLAY FOR A MORE PRODUCTIVE WORKPLACE
In this entertaining, engaging and informative talk Em will share why Laughing more, Thinking More with Kindness and Play can help you in your career and your business thrive in ways you cannot imagine.
Em Stroud
Spark at Laugh Think Play
Networking Break/Foyer Area
07:45 - 08:15REGISTATION & NETWORKING BREAKFAST
09:45 - 10:15NETWORKING BREAK
14:30 - 15:00NETWORKING BREAK
Digital Payments/Cornwall Suite (Second Floor)
10:15 - 10:55IMPACT BEYOND PAYMENTS - CONNECTING CONSUMERS TO CAUSES
Payment providers hold a unique position in the financial ecosystem connecting merchant’s consumers, tech partners and more. Organizations are leveraging this position to enable change by connecting non-profit organizations with this ecosystem and enabling merchants to accept donations at checkout. Hear how organizations are combining a social mission with a commercial ambition. This leads to a stronger corporate culture, more satisfied employee base, and improved business results while creating value for the community.
Emma Cherniavsky
CEO, UK of UNHCR
Funmi Dele-Giwa
General Council & Head of GRC, and Group Company Secretary at Onafriq
Dominique Simons
Head of Impact Team at Adyen
Maria Samoto le Dous
Head of Sustainability at Uniqlo
11:00 - 11:45THE NEW FRONTIER - ISO20022 AND AI
Data is key and at the center of payments innovation. ISO 20022, a new global standard adopted by the payments industry provides a vehicle for rich and structured data to be used for payments. Instant payment systems, ISO20022 and the introduction of CBDC’s and AI cause operational friction in many organizations. This session will explore some of the key payment innovation opportunities that are enabled by 'the New Frontier' of ISO 20022 and the challenges of operationalizing them. Learn from this panel of experts how they are navigating these business challenges.
Isabelle Bouille
Director and Principal Product Manager of BNY Mellon
Supriya Dahiwelkar
Principal Consultant, Payments at Delta Capita
Amanda Mickleburgh
Director of Product, Merchant Fraud at ACI Worldwide
Egle Skomskyte
Senior Payments Expert at Swift
13:50 - 14:30INDUSTRY AND POLICY MAKERS DRIVING POSITIVE OUTCOMES
This panel will bring together industry leaders and policy makers to debate the impact both positive and negative of regulation in payments from the revision of the Second Payment Services Directive to the move from Open Banking to Open Finance, how are companies and governments shaping the future direction of payments. The UK is also pursuing several initiatives such as commercial API’s, variable recurring payments, authorized push payment fraud reimbursement and Open Finance. Are the proposed measures an evolution or a revolution? Will they support Europe to continue to lead the way in payments innovation?
Caroline Gaye
Country Manager, France at American Express
Sam Kilkelly
VP, General Manager, Consultant Sales EMEA at FISERV
Ferdisha Snagg
Counsel, Head of UK Financial Services Regulation Practice at Cleary Gottlieb Steen & Hamilton LLP
Sophie Wadsworth
Vice President, Commercial Bank at JP Morgan
Yadira Porras-Dubow
Senior Manager Product Strategy at Visa
Payment Innovation/Crown Suite (Second Floor)
10:15 - 10:55THE EVOLVING DIGITAL LANDSCAPE - NEW TECHNOLOGIES, NEW CHALLENGES
The digital landscape is evolving as customers search for simplification. New technologies on the digital landscape such as open banking, big data and the rapid rise of account 2 account payments in real time for merchants. Settlement is instant and it helps companies simplify back- office reconciliation. What does the perfect payment rail look like? What operational changes are necessary to adopt these new capabilities into an organization? This panel will share their expert knowledge on these topics.
Kate Powell
Head of Digital Servicing Platforms, Transaction Banking at Barclays
Simone Satan
Head of Digital Market Management for Treasury Services at BNY Mellon
Lisa Scott
Fintech Leader & Advisor
Fatemeh Nikayin
Co-Founder of Rivero
11:00 - 11:45THE RISE OF THE SMART CUSTOMER
Consumers are demanding more, spending differently, moving on from ideas quickly and expecting changes to happen overnight. What does the future of shopping look like? Can retailers keep pace with marketplace innovation? Faster payments, mobile wallets and customer centric ecosystems are emerging. How will the financial world delight their customers with new ways to facilitate payments? This panel will look at how consumers are playing a part in shaping banks and FinTech’s and guiding them to create customer centric products and services.
Petra Gillis
Executive Director SE, regional Payments Manager for Consumer and Retail of J.P. Morgan
Amber Henderson- Smart
Global Head of Client Implementation & Integration at HSBC
Katie Hoskins
Global Cross Border Payments Product, Commercialization at Citi
Merusha Naidu
Global Head of Partnerships at Paymentology
Jennifer Macrae
VP, Global Online Acceptance and Channel Enablement at Mastercard
13:50 - 14:30IS GENERATIVE AI CHANGING THE WORLD
Generative AI is more than a buzz phrase, it will unlock the next chapter in payments. Getting consumers and merchants to trust the technology will be a test for PSP’s. One click transactions are not new; think Apple Pay, Uber or Deliveroo. The payments evolution will see zero click transactions to AI. Pre-set preferences with agreed parameters to make automatic purchases without hitting a button. This panel of experts will explore the latest in payments innovation.
Rohan Bloice
Large Corporate Payment Solutions Manager at Elavon
Meryem Celik
Postgraduate Student at University of Oxford
George Vaughan
CEO of Digital Line Consulting Limited
Zoya Lieberman
Principal Consultant at Endava
Main Stage/Grand Hall (Upper Ground Floor)
08:15 - 08:20WELCOME REMARKS
Julia Streets
Founder & CEO of Streets Consulting
08:20 - 08:30OPENING REMARKS
Kristy Duncan
Founder & CEO of WIP
08:30 - 09:00OPENING KEYNOTE
Marion King
Chair and Trustee at Open Banking Limited
09:00 - 09:45EXECUTIVE PANEL - ALLYSHIP IN A MULTIGENERATIONAL WORKFORCE
In this new hybrid multigenerational working world have leaders changed their approach to how they are supporting their teams. Are leaders finding common ground across the generations and individual work styles to provide support and career advice? Are workers able to find what they are seeking from their leaders/allies and mentors and are they able to find common ground? Learn from our expert panel what challenges exist when seeking allyship and how to find the ideal match so that your professional career will thrive.
Stew Cofer
EMEA Head of Payment Specialists and Embedded Banking Solutions at J.P. Morgan
Miyesa Hussain
Principal Product Partnership Manager at ACI Worldwide
Betsy Samuel
Chief Marketing Officer at Thredd
Sara Savidge
CEO of Fexco International Payments
13:00 - 13:45THE FUTURE OF THE PAYMENTS INDUSTRY, DIGITAL EVERYTHING
Banks and businesses are trying to re-imagine the new world. Innovation is moving at a pace faster than ever before and all financial institutions are seeking a common path forward. How will the introduction of instant payments, BNPL, Open Banking, CBDC’s and the entry of Digital Banks change how the financial system operates today? Will regulatory control oversight and privacy standards be able to keep pace with the speed of change and will the customer satisfaction index improve? Come and hear from our panel of experts how they view the evolution and the path forward.
Srishti Jain Andreasen
Executive Head of Global Business Development at RS Software
Dora Grant
Chief Risk and Compliance Officer at Griffin Bank
Lisa Scott
Fintech Leader & Advisor
Katie Dilaj
Global Head of Product Marketing, Treasury and Trade Solutions at Citi
Sara Savidge
CEO of Fexco International Payments
15:00 - 16:00WHAT THE HECK IS THAT?
Step into a captivating cross-generational journey of discovery in our "Do You Know What This Is?" session, where the past meets the present in a delightful game show of recognition, reminiscence, and discovery of tools that have transformed, and are currently transforming, the payments industry. This session promises to be a fascinating blend of nostalgia, innovation, and collaborative learning, offering participants a fresh perspective on the rich tapestry of payment technology. Join us for an interactive experience that transcends generations, fostering connection through the simple joy of exploring the past and present together.
Maeve Dorman
SVP, Global Merchant Services at PayPal
Sonia Dos Santos
Senior VP, Credit, Fraud and Collections at Elavon
Vivienne Kay
Senior Business Manager Europe, Global Payment Solutions at HSBC
Julia Lopez
VP & General Manager Merchant Services Spain at American Express
Nicole Olbe
Managing Director of Adyen UK
16:00 - 16:45CLOSING KEYNOTE
Kate Fitzgerald
Head of Policy at PSR
16:45 - 17:00CLOSING REMARKS FIRESIDE
Kristy Duncan
Founder & CEO of WIP
Elise Fairbairn
Managing Director, Global Head of Payments and Cash Management at Barclays
Career and Talent development/Edinburgh Suite (First Floor)
10:15 - 10:55TOO YOUNG TO LEAD - YOU ARE KIDDING, RIGHT?
Never too Young to Lead – Empowering women in payments to embrace early leadership. Learn strategies for defying age biases, making impactful decisions and fostering growth. The future of work is ambiguous and unpredictable. Being prepared for only one future is no longer enough. As Darwin said: ‘The one who survives is not the most intelligent, but the most agile.’ The younger generations can teach us how to step out of our comfort zones and thrive. What skills do we need to develop to be ‘Future Ready Now’, and how can these young leaders help us get there.
Angelica Dzedulionis
Product Manager Payments International at Miles and More GmbH (Lufthansa Group)
Shivani McCormack
Director, EMEA Global Transactions Services Product of Bank of America
Clare Pearson
Head of Technical Operations at Fnality International
Neurodiversity is a concept that all humans vary in terms of our neurocognitive ability. Diversity is normal and natural, and it can be a source of great strength for individuals and organizations as a whole. Diverse workforces may include individuals with ADHD, autism, and dyslexia. Ethnic backgrounds, and multigenerational workforces add to the diversity matrix and create a delightful mix of creativity and innovation. Hear how organizations with diverse workforces are creating equitable opportunities for their teams and setting themselves up to better serve their diverse customers.
Treasa Fitzgibbon
Career Coach & Strategist at The Career Activist
Harshna Cayley
Managing Director, Head of Acquiring & Gateway at Barclays
Sim Gill
Global Speaker Bureau Lead at J.P. Morgan Payments
Grace Hayes
Executive Vice-President, Head of Markets & Localization at Mastercard
Lorraine Deschamps
VP and EMEA Head of Corporate Social Responsibility at Fiserv
13:50 - 14:30TAKE THE LEAP, FEEL THE STRETCH, FIND THE SUPERPOWER
Too often we sit comfortably waiting for the perfect time, the perfect boss. In order to be future fit we must aspire to be uneasy. Making 'adaptability' your superpower, will pave the way for personal growth. Taking stock of what you’ve achieved and what others around you have achieved promotes a ‘healthy vulnerability’. Once we get comfortable with vulnerability, we can push to stretch ourselves, adapt and naturally lean in with confidence. It’s also ok to not know it all when we reach for the stars. Regardless of seniority, if we empower each other to talk about the career knocks along the way, we will fundamentally change our culture by making the reality of not getting that promotion or job at that specific time ‘okay’. A knock is just an opportunity to reset that slingshot. Thinking smarter about how we grow will have illuminating effects, we just need the confidence to push ourselves in directions we had not planned for.
Victoria Bernard Hayklan
Director, Global Payment Solutions Lead for Payments & FX Solutions of HSBC Bank Plc
Jen DiRico
Senior Vice President, Operations and General Manager of International at Toast
Alla Gancz
Partner, UK Payments Consulting Leader at EY
Ben Lane
Vice President, Colleague Strategic Partner (Human Resources) at American Express