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EVENT DETAILS
Be inspired by women making waves in the Australia payments industry and beyond. Join us at the 2023 Symposium! Our theme this year is "Connect, Create, Be Curious".
Our keynotes, panels, and break-out work sessions will help strengthen your skills while keeping you on top of industry trends. Hear from women leaders on a variety of subjects including current payments issues and initiatives, fintech, and leadership. You'll also have the opportunity to network with women at all levels and with diverse backgrounds in payment and fintech. This is a must-attend event for any woman who's serious about accelerating her career in the payments industry.
The Women in Payments Symposium is a unique event that provides perspectives from key women leaders in payments, supports diversity and gender parity, and includes topics impacting all aspects of the payments ecosystem. The format is split between networking breaks, keynote addresses, executive panel discussions and career development breakout sessions. This forum is an unparalleled opportunity that is empowering, current and immediately relevant to any woman pursuing a career in payments.
Nov 22 & 23, 2023 (AEDT)
Add to CalendarGrand Hyatt Melbourne
123 Collins St
Melbourne, VIC 3000, Australia
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AGENDA
- Networking Breaks |Foyer Area
- 14:00 - 14:30REGISTRATION
- 15:30 - 16:00NETWORKING BREAK
- 17:00 - 18:00REGISTRATION & AWARDS RECEPTION
- Digital Payments | Savoy 1
- 14:30 - 15:30THE FROG IN BOILING WATER! A WORKSHOP TO EXPLORE THE IMPACT ON HOW LIFE CHALLENGES IMPACT AUTHENTICITY AND EFFECTIVENESS AS WE MATURE"In many ways bringing our authentic selves to work has become far easier as organisations have BRGs (Business Resource Groups) that help support a diverse and inclusive workplace but in many other ways, far more challenging as we deal with significant changes to our lives. Struggles with life changes as we age are real and influence our behaviour - dealing with teenage children, aging parents (sometimes and often both) as well as changes to our physical and mental being, (hot flushes, brain fog, physical injuries to name a few).
How are senior leaders dealing with these challenges in the workplace both for themselves and their teams? Learn how our panel of senior leaders has navigated these issues, and how they guide and support their teams as these real issues arise."
Lauren Ryder
CEO, Leading Edge Global of Leading Edge Global
Claire Shoemake
Vice-President, Account Management, Merchant and Commerce and Head of Melbourne at Mastercard
- 16:00 - 17:00FRAUD AND SCAMS - STRATEGIES TO PROTECT YOUR BUSINESS AND YOUR CLIENTSJoin our panel of experts from ANZ, and J.P. Morgan, and Mastercard, who will engage in a discussion on Fraud and Scams that are impacting our businesses every day. They will discuss strategies that they deploy in their own businesses, or their client businesses to protect against existing and new schemes that are emerging. Just when you thought you had it beat, a new one appears. This will be an interactive workshop to discuss mitigation strategies and generate ideas to progress the agenda in 2024.
Evelyn Halls
Customer Fairness Advisor at ANZ
Krystle Ritchens
Executive Director, Industry & Advocacy lead for EMEA Payments & Commerce Solutions of J.P. Morgan
Mallika Sathi
Vice President, Cyber & Intelligence at Mastercard
- Payment Innovation | Savoy 2
- Main Stage | Mayfair Ballroom
- 18:00 - 18:05WELCOME REMARKS
Julia Streets
Founder & CEO of Streets Consulting
- 18:05 - 19:15AWARDS DINNER
- 19:15 - 19:30OPENING REMARKS & KEYNOTE INTRODUCTION
Kristy Duncan
Founder & CEO of Women in Payments
- 19:30 - 20:00AWARDS KEYNOTE
Lynn Kraus
CEO of Australian Payments Plus
- 20:00 - 21:00AWARDS PRESENTATION
Lauren Jordan
Head of Commercial Business at Australian Payments Plus
Anne-Marie Kruk
General Manager Propositions at Australian Payments Plus
- 21:00 - 21:15CLOSING REMARKS
Kristy Duncan
Founder & CEO of Women in Payments
- Networking Breaks |Foyer Area
- 07:45 - 08:15REGISTRATION & NETWORKING BREAKFAST
- 09:45 - 10:15NETWORKING BREAK
- 14:30 - 15:00NETWORKING BREAK
- 17:15 - 19:00CLOSING COCKTAIL
- Digital Payments | Savoy 1
- 10:15 - 11:00DIGITAL PAYMENTS - A WAY OF LIFEThe High Demand for real time payment solutions is shaping up with growth in payments over the next 5 years in Australia. There is an inherent link with digital capabilities connecting the customer experience with this demand in real time. Many large financial institutions have significant investment in technology modernization to bring the best digital experience for consumers and businesses. The panel will share insights into the increasing popularity of digitally adoptive payment methods, scalability, integration, and how they are changing the B2C and B2B experience.
Julie Bolan
Head of Payments, APAC at Swift
Nish Dharmaratne
Head of GTS Product, Global Transaction Services at Westpac
Helen Flaherty
Head of Product & Marketing - Payments at Global Payments
Susan McKay
Senior Payments Development at ANZ
Anushka Weeratunga
Managing Director, Pacific of Ingenico
- 11:05 - 11:45UNLEASHING AI/CHATGPT POTENTIAL IN THE INDUSTRYChatGPT has quickly changed the AI landscape in Technology, how can we take full advantage of it and what do we need to look out for? The panel will discuss ways you can leverage ChatGPT to automate business processes, such as integrating ticketing systems with it to create detailed tickets for you, helping write documentation in a presentable way, and sourcing and providing company information from a prompt. That said, we need to watch out for data leaks, inherent bias toward women (as the data it consumes is mainly focused toward men) and that we still need humans to oversee the work it helps us with.
Tamara Allen
IT Portfolio Manager at Victorian Government
Neha Grover
Vice President, Payment Technology, Aus/NZ at J.P. Morgan
Richard Miller
CEO of emc.ventures
Louise Yiu
Business Manager, Global Payments Solutions at HSBC Bank Australia Limited
- 13:50 - 14:30REDEFINING B2B LANDSCAPE - DIGITAL PAYMENTS EVOLUTIONSustainable Stability - This panel will discuss the intersection of digital payments and stable coins in B2B transactions. FinTech innovators transform B2B payments through digital technology and stable coins. We will explore how these advancements foster speed, transparency and risk reduction, discuss practical integration strategies and address regulatory and security challenges. Ideal for professionals seeking innovative payment solutions, those curious about stable coins, and those eager to network with leading women in payments.
Inga Bamblaite-Saliba
Director, Digital Advisory, Transaction Banking of ANZ
Neena Black
Vice President Product Development at American Express
Effie Dimitropoulos
CEO – AUDD Stablecoin, Novatti Group of Novatti Group Limited
Shen Yin
General Counsel and Company Secretary at Monoova
- Payment Innovation | Savoy 2
- 10:15 - 11:00DRIVING GROWTH THROUGH FINANCIAL ECOSYSTEMS (PARTNERSHIPS)What's next for payments innovation? This session will focus on partnership and collaboration and the three waves of big tech., small tech. and banks. The panel will dive into how emerging ecosystems impact payment processing, operating oversight within bank partnerships, and the changing competitive landscape.
Victoria Richardson
COO at Meeco
Carmen Tan
Merchant Services Product Manager, Payments at J.P. Morgan
Tara Tubman
Head of Sales - Merchant Services at NAB
Kate Wilson
Global Product Director of RFI Global
Bonnie Brady
Partnerships at PayPal
- 11:05 - 11:45PAYMENTS RE-IMAGINED - WHATS ON THE 5 YEAR HORIZONIn this session we will look through the crystal ball and predict where we expect payments to be in 5+ years. Will payments be seamless, on-demand and real-time? Will banks still be relevant and what great partnerships will have evolved between social media platforms, fintechs, and banks? How will digital assets be integrated into our lives, and will international payments be offering the same real-time experience that we have in our domestic markets? How will we have tackled fraud, scams, and cybersecurity? We will share predictions and challenges that innovation faces to transform our lives in 5-years.
Yasmine Amani
Senior Business Development Manager at BC Payments Australia
Carolyn Breeze
Strategic Advisor to Azupay & CEO of Scalare Partners
Danielle Johnson
Executive Director, International Payments, Global Transaction Services of Westpac
Dianne Shay
Head of Payments Industry at National Australia Bank
Gulshan Singh
Executive Manager, Payments Policy at Commonwealth Bank of Australia
- 13:50 - 14:30EVOLUTION OF LOYALTY AND REWARDS PROGRAMS - DO THEY STILL DRIVE RETENTION?Never before has the future of payments and loyalty been so connected. As technology and customer needs digitize and evolve with an immediate need for relevance across multiple generations of end users, the loyalty of payments ecosystems will drive value, engagement and reimagine the customer experience.
Karen Last
General Manger, Merchant Solutions, Everyday Business Banking, Business Banking at Commonwealth Bank of Australia
Lauren McCormack
Chief Product Officer at Zip
Carly Neubauer
Co-Founder & Director of Elevate Loyalty & Pay2Elevate
Danielle Powell
Vice President, Loyalty Product Management at Mastercard
Nicola Tan
Director, Charge Cards and Benefit Partnerships
- Main Stage | Mayfair Ballroom
- 08:15 - 08:30OPENING REMARKS
Kristy Duncan
Founder & CEO of Women in Payments
Julia Streets
Founder & CEO of Streets Consulting
- 08:30 - 09:00OPENING KEYNOTE
Tammy Medard
Managing Director, Institutional Australia & PNG of ANZ
- 09:00 - 09:45EXECUTIVE PANEL - STRATEGIC PLAN FOR AUSTRALIA - WHY PAYMENTS, WHY NOWThe release of Treasury's Strategic Plan for the Payments System clearly articulates the Government's priorities for payments. How is the Australian ecosystem getting ready for these changes? Why are payments important to the government? And why now: This discussion will bring together a group of diverse participants in the industry to discuss these priorities and the initiatives that aim to deliver them. We will delve into the detail and actions of those headline announcements like the end date for cheques, the review of the regulatory framework and an economy wide approach to scams, as well as more nuanced activities like the migration away from Direct Entry focus on resilience, the role of CDR, digital identity and cross border interoperability.
Bianca Bates
Managing Director, Head of Payments Australia and New Zealand at J.P. Morgan
Jackie Kallman
Head of Payments Industry, Banking Services at ANZ
Kate Crous
Executive General Manager Everyday Banking at Commonwealth Bank of Australia
Lynne Cardwell
Executive Director Banking and Financial Services of NSW Treasury
Lynn Kraus
CEO of Australian Payments Plus
- 11:45 - 13:00NETWORKING LUNCH
- 13:00 - 13:45THE GREAT DEBATE: DOES THE 'GOLDILOCKS ZONE' EXIST OR IS THE GAP TOO WIDE?Each of the debate teams is made up of a mix of people from varying generations and career stages. Our intent in doing it that way is to ensure we facilitate a robust and positive discussion about multi-generation workplaces and whether employers can cater to all or not. The affirmative team will be arguing that it is possible to find a middle ground where all generations can thrive in the workforce. While the negative team will argue that the gap is too wide and the demands of varying generations are so different that workplaces just can't cater for all.
Deanne Bannatyne
Chief Growth Officer at Tyro Payments
Lizzie Condon
Director, Account Management of Mastercard
Emily Curlewis
Head of Marketing and Advocacy at Zepto
Kathleen Harker
Associate Director, Strategic Sales & Platforms of ANZ
Felicity Laczina
Chief of Corporate Services at The Mutual Bank
Monique Landes
Partner at Amrop Carmichael Fisher
Kirstin Renner
Head of Treasury and Trade Solutions - Australia & New Zealand at Citi
Debra Taylor
COO at OpenSparkz
- 15:00 - 15:45PAYMENTS AROUND THE WORLDThere is a lot going on in the payments world in Australia, but there is even more going on outside Australia! Join this panel as they give an update on the state of payments from around the world. Hear what they have learned from
their global counterparts and events across the globe.
Felicity Blake
Country Manager, New Zealand at FIS
Julie Bolan
Head of Payments, APAC at Swift
Nish Dharmaratne
Head of GTS Product, Global Transaction Services at Westpac
Vicky Elms
Director, Enterprise Partnerships and Emerging Payments of American Express
Isobel Thacker
Head of Customer Segment Management, Australia at Mastercard
- 15:45 - 16:15METAVERSE: WHAT MATTERS?Exclusive premiere of ‘Metaverse: What Matters?’ featuring Dr Catriona Wallace of Shark Tank Australia.
Throughout 2023 our conference chair, Julia Streets, has been meeting Dr Wallace, founder of the Responsible Metaverse Alliance, tech entrepreneur and Shark Tank investor to record a unique series called ‘Metaverse: What Matters?’. Filmed in the metaverse, and available on YouTube, they have explored all matters metaverse and why the metaverse matters.
In this special episode recorded especially for Women in Payments they meet once more to share thoughts about trends, concerns, and opportunities as we close out 2023 and look ahead at 2024.Julia Streets
Founder & CEO of Streets Consulting
Catriona Wallace
Founder of Responsible Metaverse Alliance
- 16:15 - 17:00CLOSING KEYNOTE
Ellie Cole
Paralympian, Speaker, Commentator & Disability Advocate
- 17:00 - 17:15CLOSING REMARKS
Kristy Duncan
Founder & CEO of Women in Payments
- Career & Talent Development | Savoy 3
- 10:15 - 11:00FAILURE! CRITICAL LESSIONS FROM STUFF-UPSIt is tempting to compare other peoples highly curated and fabulous life on social media with our own flawed attempts at success. We want to portray the glossy side, and yet have you ever noticed how much you learn from spectacular stuff ups and the pain of failure? When life gets messy thats the cue for us to connect, be curious and get creative about the relationships we build, the stories we tell ourselves, and the meaning we make. Hear the best lessons learned from our panel on their road to success.
Corrinne Armour
Speaker, Author and Trainer at Corrinne Armour Pty Ltd
Cynthia Meyers
Head of Partnerships at Edstart
Jaime Lumsden
Partner at Hamilton Locke
Meghan Curtis
Account Manager and Co-Chair of Women's Leadership Network at Mastercard
Alyson Wilson
Relationship Manager, Key Accounts, Oceania at Swift
- 11:05 - 11:45The Road to SuccessWhat soft skills did leaders in our industry cultivate throughout their careers. Did they work hard at developing EQ or did it come naturally? Did they leverage mentors, or other coaching resources, and what were some of the most valuable lessons learned? In this session you will hear the critical lessons in developing softer skills not found in a financial curriculum but skills that are as critical to success as how to read a balance sheet.
Jude Blankfield
Chief of Staff & VP Marketing at Slyp
Ivy Buenaventura
Liquidity and Cash Product Manager, Payments at J.P. Morgan
Leeanne Gray
Executive Director - Head of Core Payments and Pricing, GTS at Westpac
Jac Phillips
Executive Coach at Jac Phillips Executive & Leadership Coaching
Linda Noy
Director, Product Head of Liquidity Management Services at Citi
- 13:50 - 14:30RISING STARS - WHAT DOES IT TAKEOur industry is so fortunate to have some amazing Rising Stars. We have invited them to share their career journey with us. These individuals have been recognized by their leaders as the future of our business. How did they do it, they just got here. Hear directly from them what it takes to be a 'rising star'?
Lizzie Condon
Director, Account Management of Mastercard
Despina Kormas
Associate Director, Change & Commercialisation of ANZ
Kiely Potter
Vice President, SME Account Development & Client Onboarding, International Card Services at American Express
Danielle Rayner Malloy
Founder, Loyalty Fintech GSL of Acquired by Next Payments
Kimberly Yan
Customer Relationship Manager at Zepto
SPEAKERS
Tamara Allen
IT Portfolio Manager at Victorian Government
Read BioYasmine Amani
Senior Business Development Manager at BC Payments Australia
Read BioCorrinne Armour
Speaker, Author and Trainer at Corrinne Armour Pty Ltd
Read BioInga Bamblaite-Saliba
Director, Digital Advisory, Transaction Banking of ANZ
Read BioDeanne Bannatyne
Chief Growth Officer at Tyro Payments
Read BioBianca Bates
Managing Director, Head of Payments Australia and New Zealand at J.P. Morgan
Read BioNeena Black
Vice President Product Development at American Express
Read BioFelicity Blake
Country Manager, New Zealand at FIS
Read BioJude Blankfield
Chief of Staff & VP Marketing at Slyp
Read BioJulie Bolan
Head of Payments, APAC at Swift
Read BioBonnie Brady
Partnerships at PayPal
Read BioCarolyn Breeze
Strategic Advisor to Azupay & CEO of Scalare Partners
Read BioIvy Buenaventura
Liquidity and Cash Product Manager, Payments at J.P. Morgan
Read BioLynne Cardwell
Executive Director Banking and Financial Services of NSW Treasury
Read BioEllie Cole
Paralympian, Speaker, Commentator & Disability Advocate
Read BioLizzie Condon
Director, Account Management of Mastercard
Read BioKate Crous
Executive General Manager Everyday Banking at Commonwealth Bank of Australia
Read BioEmily Curlewis
Head of Marketing and Advocacy at Zepto
Read BioMeghan Curtis
Account Manager and Co-Chair of Women's Leadership Network at Mastercard
Read BioNish Dharmaratne
Head of GTS Product, Global Transaction Services at Westpac
Read BioEffie Dimitropoulos
CEO – AUDD Stablecoin, Novatti Group of Novatti Group Limited
Read BioKristy Duncan
Founder & CEO of Women in Payments
Read BioVicky Elms
Director, Enterprise Partnerships and Emerging Payments of American Express
Read BioHelen Flaherty
Head of Product & Marketing - Payments at Global Payments
Read BioLeeanne Gray
Executive Director - Head of Core Payments and Pricing, GTS at Westpac
Read BioNeha Grover
Vice President, Payment Technology, Aus/NZ at J.P. Morgan
Read BioEvelyn Halls
Customer Fairness Advisor at ANZ
Read BioKathleen Harker
Associate Director, Strategic Sales & Platforms of ANZ
Read BioDanielle Johnson
Executive Director, International Payments, Global Transaction Services of Westpac
Read BioLauren Jordan
Head of Commercial Business at Australian Payments Plus
Read BioJackie Kallman
Head of Payments Industry, Banking Services at ANZ
Read BioDespina Kormas
Associate Director, Change & Commercialisation of ANZ
Read BioLynn Kraus
CEO of Australian Payments Plus
Read BioAnne-Marie Kruk
General Manager Propositions at Australian Payments Plus
Read BioFelicity Laczina
Chief of Corporate Services at The Mutual Bank
Read BioMonique Landes
Partner at Amrop Carmichael Fisher
Read BioKaren Last
General Manger, Merchant Solutions, Everyday Business Banking, Business Banking at Commonwealth Bank of Australia
Read BioJaime Lumsden
Partner at Hamilton Locke
Read BioLauren McCormack
Chief Product Officer at Zip
Read BioSusan McKay
Senior Payments Development at ANZ
Read BioTammy Medard
Managing Director, Institutional Australia & PNG of ANZ
Read BioCynthia Meyers
Head of Partnerships at Edstart
Read BioRichard Miller
CEO of emc.ventures
Read BioCarly Neubauer
Co-Founder & Director of Elevate Loyalty & Pay2Elevate
Read BioLinda Noy
Director, Product Head of Liquidity Management Services at Citi
Jac Phillips
Executive Coach at Jac Phillips Executive & Leadership Coaching
Read BioKiely Potter
Vice President, SME Account Development & Client Onboarding, International Card Services at American Express
Read BioDanielle Powell
Vice President, Loyalty Product Management at Mastercard
Read BioDanielle Rayner Malloy
Founder, Loyalty Fintech GSL of Acquired by Next Payments
Read BioKirstin Renner
Head of Treasury and Trade Solutions - Australia & New Zealand at Citi
Read BioVictoria Richardson
COO at Meeco
Read BioKrystle Ritchens
Executive Director, Industry & Advocacy lead for EMEA Payments & Commerce Solutions of J.P. Morgan
Read BioLauren Ryder
CEO, Leading Edge Global of Leading Edge Global
Read BioMallika Sathi
Vice President, Cyber & Intelligence at Mastercard
Read BioDianne Shay
Head of Payments Industry at National Australia Bank
Read BioClaire Shoemake
Vice-President, Account Management, Merchant and Commerce and Head of Melbourne at Mastercard
Read BioGulshan Singh
Executive Manager, Payments Policy at Commonwealth Bank of Australia
Read BioJulia Streets
Founder & CEO of Streets Consulting
Read BioCarmen Tan
Merchant Services Product Manager, Payments at J.P. Morgan
Read BioNicola Tan
Director, Charge Cards and Benefit Partnerships
Read BioDebra Taylor
COO at OpenSparkz
Read BioIsobel Thacker
Head of Customer Segment Management, Australia at Mastercard
Read BioTara Tubman
Head of Sales - Merchant Services at NAB
Read BioCatriona Wallace
Founder of Responsible Metaverse Alliance
Read BioAnushka Weeratunga
Managing Director, Pacific of Ingenico
Alyson Wilson
Relationship Manager, Key Accounts, Oceania at Swift
Read BioKate Wilson
Global Product Director of RFI Global
Read BioKimberly Yan
Customer Relationship Manager at Zepto
Read BioShen Yin
General Counsel and Company Secretary at Monoova
Read BioLouise Yiu
Business Manager, Global Payments Solutions at HSBC Bank Australia Limited
Read Bio
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ACCOMMODATIONS
Grand Hyatt Melbourne
123 Collins Street, Melbourne, Victoria, Australia, 3000
Discover a Melbourne icon. At Grand Hyatt Melbourne a luxurious stay awaits you, in the heart of our dynamic city. Located prestigiously on Collins Street, surrounded by the city's high fashion and fine dining. Many of Melbourne's top tourist attractions are all within walking distance, including business, retail, sporting and theatre districts. Featuring 550 spacious guest rooms and suites, delectable dining and an events floor with 15 innovative spaces. With our ideal location for both business and leisure travellers, coupled with exemplary service, we invite you to #GoGrand in one of the world's most livable cities.
Accommodation Rates Available:
We have secured a limited number of rooms at the Grand Hyatt, Melbourne at a group rate of $380 per night on a first come first served basis. The above rates are based on AUD and are quoted on a per room, per night basis, include ten percent (10%) Goods and Services Tax (GST). Rooms sell quickly so be sure to make your reservations using the link provided below.
Reservations: http://melbourne.grand.hyatt.com/en/hotel/home.html?corp_id=G-56CC